International Roundtable on 16th March 2011 – Hong Kong
The International Roundtable on Communication in Healthcare brought together 30 invited healthcare leaders, researchers, educators, and practitioners to explore healthcare communication and relationships in a number of different settings around the world. The aim was to was to identify ways of achieving compassionate, safe, high-quality, relationship-centered healthcare, and to further develop an international research network for sharing data and research findings and for the design of international research projects to improve communication and relationships in healthcare.
In the course of the Roundtable, the participants explored general issues relating to healthcare communication within the context of furthering high-quality patient-centered healthcare where risk is managed and minimized. We were particularly concerned with patient journeys — the flow of information, the experience of the patient, with the complementarity of medical considerations and interpersonal ones (e.g. empathy, compassion, engagement and rapport), with the connection between multidisciplinary research and the training of healthcare practitioners, and with the insights that can be gained by comparing healthcare communication within healthcare systems in a number of different places around the world.
The major outcomes of the Roundtable included:
- The initial development of an International Charter for Human Values in Healthcare — the core values that should be present in every healthcare interaction — and plans for how these values can inform research, education, and practice.
- Creation of the International Collaborative for Communication in Healthcare. This collaborative is now the International Centre for Communication in Healthcare.